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Copygram

Privacy Policy

Last updated

This Privacy Policy explains what information Copygram collects, why, who we share it with and the choices you have. Copygram, the trade copier at copygram.app and its web app, is operated by Finnect LLC (“Copygram”, “we”, “us”). It applies together with our Terms of Service.

The short version

  • We collect what we need to run Copygram: your account details, the trading accounts and signal sources you connect, and how the Service is used.
  • Payments, by card or in crypto, are handled by Stripe. We never see or store your full card number.
  • Our website and app use analytics and advertising cookies by default. You can turn them off at any time with Cookie settings at the bottom of every page.
  • We share information only with the services that help us run Copygram, with the brokers and platforms you connect, or when the law requires it.
  • You can ask us to see, correct, export or delete your information by emailing contact@copygram.app.

1. What we collect

Account details. Your name, email address and login details when you sign up, and anything you send us through our support chat or by email. Our email and support systems are our own.

Billing details. Payments, by card or in crypto, are processed by Stripe. We receive confirmation of your payment, your plan and basic billing details, but never your full card number.

Trading account connections. The details you provide to connect a broker or platform, such as login details, API keys or access tokens. We store them encrypted. Some platforms connect through the broker’s own sign-in, so we never see your password.

Signal sources. If you connect your Telegram account, we use it to list your channels and read messages from the ones you choose as signal sources. If you use TradingView or other webhooks, we receive the alerts you send to your webhook address.

Trading activity. The Rooms, settings, signals, orders and logs created when Copygram copies trades for you, so the Service works and you can see what happened to each signal.

AI features. When you use AI trade validation, incoming signals are scored by Copygram’s own AI model, which also draws on public market information from sources such as X and TradingView. Your signals aren’t sent to an outside AI provider for this. If you connect an AI assistant, for example through our MCP server, we receive the requests it sends to Copygram on your behalf.

Usage and device data. Like most websites and apps, we log technical information such as your IP address, browser and device type, pages visited, errors and the time of each request.

Messages you send us. When you use the contact form, we receive your name, email address, the topic and your message, and use them to reply to you.

Referrals. If you arrive through an affiliate link, our affiliate platform, Rewardful, records the referral so the affiliate can be credited.

2. How we use it

We use your information to:

  • provide Copygram, connect your accounts and copy trades according to your settings;
  • process payments, manage your subscription and handle refunds;
  • answer your questions and provide support;
  • keep the Service and your account secure, and prevent fraud and abuse;
  • understand how the website and app are used, so we can fix problems and improve them;
  • measure and improve our advertising, unless you decline marketing cookies;
  • send you service messages and, if you haven’t opted out, news and offers about Copygram;
  • meet our legal, tax and accounting obligations.

3. Cookies and tracking

Our website and app use cookies and similar technologies, loaded through Google Tag Manager:

  • Necessary: to keep the site working and remember your cookie choice.
  • Analytics: Google Analytics, to see how people find and use Copygram.
  • Marketing: Google Ads, the Meta (Facebook) pixel and the TikTok pixel, to measure our ads and show them to people who may be interested.

These cookies are on by default. You can decline them, or choose which ones to allow, at any time with Cookie settings at the bottom of every page. Your choice is saved in your browser and applies straight away. You can also block or delete cookies in your browser settings. We don’t currently respond to browser “Do Not Track” signals.

4. Who we share it with

We don’t sell your personal information for money. We share it only with:

  • Service providers that help us run Copygram: Amazon Web Services (hosting and data storage), Vercel (website hosting), Stripe (payments), Google, Meta and TikTok (analytics and advertising), Rewardful (affiliate tracking) and Resend (delivering messages sent through our contact form). They may use it only to provide their services to us.
  • The brokers, platforms and services you connect, such as your broker, Telegram or TradingView, to carry out what you ask Copygram to do.
  • Our group, including Finnect, which owns Copygram.
  • Authorities or others when the law requires it, or to protect our rights, our users or the public.
  • A buyer or successor, if our business or its assets are transferred.

Under some U.S. state laws, advertising cookies can count as “selling” or “sharing” personal information. You can opt out at any time with Cookie settings.

5. Where your information is stored

Your account data is stored in Amazon Web Services (AWS) data centres in the United States. To meet some brokers’ and prop firms’ requirements, we may host your trading account connections outside the United States, for example in the United Kingdom. Our service providers may process information in other countries where they operate. When we transfer information between countries, we protect it as this policy describes and as the law requires.

6. How long we keep it

We keep your information for as long as your account is open and as needed to provide the Service. When you delete your account, we delete your personal information within 10 days, except where we need to keep some of it longer for legal, tax, accounting or security reasons. Information that no longer identifies you may be kept for statistics.

7. How we protect it

We use encryption, access controls and other safeguards to protect your information, including the connection details for your trading accounts. No system is completely secure, so please use a strong, unique password and keep your login, webhook addresses and API keys private.

8. Your rights and choices

Depending on where you live, you may have the right to:

  • see the personal information we hold about you and get a copy of it;
  • correct it if it’s inaccurate;
  • delete it, or close your account;
  • object to or restrict some uses of it, or withdraw consent you’ve given;
  • opt out of marketing emails, using the link in any email;
  • opt out of analytics and advertising cookies, using Cookie settings.

To make a request, email contact@copygram.app. We may ask you to confirm your identity first. We won’t treat you differently for using your rights. If you’re in the EU or UK, you can also complain to your local data protection authority.

9. Children

Copygram is for people aged 18 and over. We don’t knowingly collect information from anyone younger. If you think a child has given us information, contact us and we’ll delete it.

10. Changes to this policy

We may update this policy from time to time. If a change is significant, we’ll let you know by email or in the app before it takes effect. The “Last updated” date at the top shows the latest version.

11. Contact

Questions or requests about your privacy? Email contact@copygram.app.

Finnect LLC (Copygram)
701 Tillery Street, Unit 12 2589
Austin, TX 78702, United States